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ClosetMaid UK

Terms & Conditions

Definitions
Use of Website
Privacy Policy
 

Terms & Conditions
Welcome to the closetmaid.co.uk website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, customerservice@closetmaid.co.uk or call us on 01622 870050 between 9am-5pm Monday to Friday. Please note that all calls to our Customer Services Representatives will be charged at the standard local or National rate depending on the orgination of the call (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Definitions
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means The Service Grp LLP T/a ClosetMaid UK; "Website" means the website located at www.closetmaid.co.uk  or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.

Use of Website
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration
You warrant that:
• The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
• You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 01622 870050 between 9am-5pm Monday-Friday.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity
You agree fully to indemnify, defend and hold us, and our officers, partners, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights
We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website;

and/or

 • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable EU General Data Protection Regulations and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Website ("User Information"). We may collect this information even if you do not register with us, as long as you consent to the use of cookies whilst on our site.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
• Processing your orders;
• For statistical or survey purposes to improve this Website and its services to you;
• To serve Website content and advertisements to you;
• To administer this Website;
• If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003 or EU General Data Protection Regulations.
When you create a shopping account while ordering online you will be given the option to receive information from ClosetMaid by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at customerservice@closetmaid.co.uk or telephoning us on 01622 870050 between 9am and 5pm Monday - Friday.
Your Personal Information may be disclosed to reputable third parties who will help process your order. ClosetMaid requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the ClosetMaid business for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
If you provide your personal data to us with the intention of finding out more information about us or our products, to receive a custom quotation or receive a product brochure, please note that we will process this data accordingly and we will not contact you for marketing purposes unless you have consented for us to do so. We will not pass this information on to any third party companies, except in the case that a delivery is required, where we may pass on your data to reputable post/ carrier services. 
We may keep your data on file for a reasonable period of time that will allow us to reference any questions you have previously asked or custom quotes you have previously received. 
We will periodically delete any data of non customers unless you have consented to our marketing emails. 
At any time if you wish to check what data of yours that we hold on file, then get in touch and we will provide you with any information that we hold. You can then request that we delete this information if you wish.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website.

You have the right to be forgotten and request that we destroy any personal information of yours that we hold, at any time. This excludes data related to an order you have placed with us in the last six years, which we are required to keep records of under the VAT Act 1994 and HMRC Notice 700/21 October 2013.
​If you would like to request that we forget any other details/ details we hold of non customers then please visit The Right To Be Forgotten page by clicking this link and filling out the form.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed as follows:
Customer Services 
ClosetMaid UK
Unit 6 Archers Park
Branbridges Road
East Peckham
TONBRIDGE
TN12 5HP